Services

Frequently Asked Questions

Your Questions, Answered

We’ve gathered answers to the most common questions to help you understand our services and make the most of your experience with us.

A prior authorization is an extra approval step that some insurance companies require before they will pay for a specific medication. We specialize in managing this approval process for our patients.

When you call our pharmacy, a real person will answer the phone. Our staff can help you directly with your prior authorization needs without making you navigate a phone tree.

We provide prior authorization assistance for patients covered by all insurance plans, except for TRICARE.

Our team handles the paperwork and communication for you. We coordinate with your doctor's office and your insurance company, providing the necessary follow ups to get your medication approved.

In addition to helping with insurance, we offer a cash discount plan and competitive cash prices to help make your medications more affordable.

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Testimonials

What people say about our services

The staff is kind, thorough, and always helpful with my family prescriptions.

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Noelle

A true neighborhood pharmacy with excellent service and attention to detail.

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Norm

I have used West Val for years and the team consistently goes the extra mile.

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Donna

Fast fills, courteous people, and a level of care that is hard to find.

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Norm